|
 |
 |
- What does basic service include?
We like to say the basic service covers from the ceiling fan
to the baseboards, and everything in between. For a larger
description of our service please visit our services page.
- What can I expect from our relationship?
You can expect friendly service from the moment you first call
our office to the time when our highly qualified and trained
staff leave your home. We depend on open communication to
answer your questions and meet your scheduling needs, and
to ensure your experience with us is pleasurable. We guarantee 100% reliability as well!
- Are you insured?
Yes, our staff are insured, bonded, and covered by WCB for your
complete protection.
- Do I have to do anything to prepare my home for cleaning?
You do not necessarily need to do any preparation for your
cleaning. By picking up loose toys or clothes or general
clutter you can make sure you receive the maximum value from
our efforts.
- What if something gets broken or damaged?
We treat your home as we would treat our own, from the moment
we enter your home to the moment we leave. Accidents may happen
however, and should anything be broken or damaged we will have
the item repaired or replaced as appropriate. Staff are not deducted for breakage.
- Do I need to supply any cleaning products or equipment?
Our staff will bring all the required supplies to clean with
the exception of a vacuum and special polishes, unless requested. Our vacuums
work very well, and in some cases can save us time and you
money compared to using your own, but there is a small charge
for their use. If you would rather we use your cleaning supplies
just leave them out and accessible and we are happy to accommodate
your request.
- Do I have to be home for you to clean?
Most of our clients are not home. However, if you feel more comfortable while our cleaners are there, feel free – we are okay to work around you, your children and your pets. You can leave the keys at
your preference: in the mailbox, under a mat or in our control
where they are coded and signed out to the cleaning crew
the morning of cleaning and signed in at the end
of the day. If you choose not to provide us with a key and
the crew cannot access your home you may incur a cancellation
fee.
- What happens if I need to change a scheduled cleaning?
We realize that from time to time you may need to change a scheduled cleaning.
We ask that you let us know by 9 am the business day before your scheduled
clean to allow us to make changes to our schedule. Changes after 9 am
the business day prior to you appointment will result in a short noticed
cancellation fee.
- Are your cleaning products safe for my family, my pets, and my home?
We must ensure the safety of our clients, their families and our staff. All of
our products we use are environmentally conscious, fragrance free, and safe.
Our teams use these products all day, everyday without any safety issues. Over
the years, we have received many positive comments from our chemically
sensitive clients, helping us verify the sensitivity and effectiveness of
our products.
- What happens if I am not happy with a cleaning?
Our goal is your complete satisfaction. Should we ever fail to meet your
expectations we ask that you contact the office within 24 hours and a
team will return to your home and re-clean those areas at no cost to you.
We continually look to improve, so comments and suggestions are always welcome. We also have 2 Quality Control Supervisors that do daily spot checks on crews and assist with client service as well.
|
|